Reference

Your Account Rules and Protections

Our terms lay out how your account works, what happens when you deposit via DANA, OVO, GoPay or QRIS, and how we keep your data safe.

Clear account rulesWithdrawal verification stepsPayment security

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What Our Terms Cover

club396 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account on club396, you agree to follow our terms. These terms apply to all activity on our platform — slots, live tables, sportsbook and account management. Deposits and withdrawals are governed by the payment method you choose; DANA, OVO, GoPay and QRIS

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transactions are processed by their respective operators. Eligible-jurisdiction players in Indonesia can access our lobby where local law permits. Account holders must be of legal age in their region. If a term conflicts with applicable law where you are, that law takes priority. We reserve the
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right to update these terms; changes take effect when we post them. Continued use of your account means you accept the updated terms.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

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How to Reach Us About Your Terms

HOW WE PROTECT YOU

Security, Data and Account Control

Account verification

When you open an account, we verify your identity and payment method. Before your first withdrawal, we confirm your bank details match your account. This protects both you and us.

Data handling

Your account details, deposit records and game activity stay encrypted on our servers. We don't sell your data to third parties. We share payment info only with your chosen payment operator — DANA, OVO, GoPay or QRIS.

Cookie and tracking

We use cookies to keep you logged in and remember your preferences. You can manage cookie settings in your browser. Some features may not work if you block all cookies.

Withdrawal rules

Payouts are verified against your account activity and payment method before transfer. Withdrawals to DANA, OVO, GoPay or QRIS typically clear within minutes. Bank transfers may take one to two business days.

Data retention

We keep your account data for as long as your account is active, plus two years after you close it. This covers any disputes or payment reversals. You can request data deletion subject to legal holds.

Request changes

Want to review, update or delete your data? Contact support with your account ID. We'll respond within 14 days with instructions or a copy of your records.

Terms & Conditions Questions Answered

No — terms apply the moment you open your account. However, we update our terms occasionally and notify you of big changes. If you disagree with an update, you can close your account. We don't charge a penalty for closure, and any balance is withdrawn to your registered payment method.

If we detect rule-breaking — like using fake details, playing from a restricted region, or fraudulent deposits — we reserve the right to suspend or close your account. Your balance may be held during investigation. Once cleared, funds are returned via your payment method.

Your deposits to DANA, OVO, GoPay or QRIS are held by those payment operators, not by us. If you see a charge but no credit to your account, contact your payment provider first, then reach out to our support team with proof.

All withdrawal requests go through our verification system. We check that the destination account matches your registered payment method and that your account balance is real. Once verified, the payout is processed immediately to DANA, OVO, GoPay, QRIS or your bank.

Access depends on local law where you are. We serve Indonesia and some nearby regions where permits allow. If you're unsure whether club396 is available in your area, contact our support team with your location and we'll tell you.

No — one account per person. If we find duplicate accounts linked to the same payment method or device, we'll close all of them and hold any balance. This protects against fraud and ensures fair play for everyone.

Email support with your account ID and the issue. Explain why you think a decision was unfair. We'll review it and respond within 7 days. If you're still not satisfied, you can ask for escalation to our compliance team.

Your Account Rules and Protections

How to Reach Us About Your Terms

Security, Data and Account Control

Account verification

Data handling

Cookie and tracking

Withdrawal rules

Data retention

Request changes

Terms & Conditions Questions Answered

01 Can I cancel or change the terms once I accept them?

02 What happens if I break a term?

03 Are my deposits protected if something goes wrong with club396?

04 How do I know my withdrawal is safe?

05 What if I live outside Indonesia — can I still play?

06 Can I have more than one account?

07 What if I disagree with a decision club396 makes?

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