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How We Protect Your Privacy on club396

Your account, payment details and personal information stay secure with us. When you open an account and deposit through DANA, OVO, GoPay or QRIS, we collect only what's…

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club396 How We Protect Your Privacy on club396
REACH US DIRECTLY

How to Contact Us About Your Privacy

Email Support Send privacy questions or data requests to our support team at [email protected].
Live Chat — In Lobby Open the chat widget when logged in.
Account Settings Edit your phone number, email and withdrawal address directly in Settings > Personal Details.
HOW WE SAFEGUARD

Privacy Practices That Protect You

Data Encryption

All traffic between your device and our servers runs on HTTPS encryption. Your DANA, OVO, GoPay and QRIS payment details are encrypted at rest and never stored unencrypted on our systems.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your language and chip denomination. No third-party tracking cookies. You can disable cookies in your browser; some features may slow down.

Withdrawal Verification

Before we release funds to your bank account or DANA, OVO, GoPay or QRIS wallet, we confirm your identity with your registered phone number and email. Payouts take 1–3 business days to arrive.

Account Access Logs

View every login and password change in your Account > Security section. If you see unusual activity, change your password immediately and email [email protected] with details.

Data Retention

We keep account data for the life of your account plus seven years for tax and fraud compliance, where local law requires. After account closure, non-essential details are deleted within 90 days unless legal holds apply.

Third-Party Links

We do not share your data with game studios, sportsbook partners or payment processors beyond what's needed to deliver your bet and payout. Each partner signs a data-protection agreement.

Privacy and Data Rights — Answers

Yes. Email [email protected] with 'Data Access Request' in the subject line, include your account email and phone number, and we'll send you a complete file within 30 days. The file includes your profile, deposit and withdrawal history, and game activity tied to your account.

Your account goes inactive immediately. We keep your data for compliance purposes — typically seven years — then delete non-essential records. Depends on local law where you play. Contact support if you want to request early deletion of non-critical fields.

We only share payment data with your bank or DANA, OVO, GoPay, QRIS provider to process your deposit or withdrawal. We do not sell your email, phone, name or game history to third parties. Our game studios and sportsbook partners see only what's needed to settle your bets.

Log in, go to Settings > Personal Details, and update your phone, email or withdrawal address. Changes apply right away. If you need to change your registered name, email support — we may need to verify your identity first.

Yes. Your DANA, OVO, GoPay and QRIS details are encrypted and never stored in plain text. We use industry-standard security. We never ask for your PIN or full card number in email or chat. Always verify the URL is club396.xyz before logging in.

We use session cookies to keep you logged in and remember your language and stake size. We do not use cookies for advertising or third-party tracking. You can disable cookies in your browser; the lobby may respond slower, but your account stays secure.

We retain all bet records and transaction history for the life of your account plus seven years for tax and fraud compliance, where local law requires. You can view your full history in the Statements section anytime your account is open.